Defects Registry
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For homeowners

Your snag list. And they have to prove every fix.

Free for homeowners, at key collection and after your renovation. Nothing to pay, ever.

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When you use it

Two moments. One tool.

The same app, twice. First for the handover from the builder. Then after your renovation.

At key collection

Walk the unit. Snap what is wrong. Send the list.

You get a set window to report defects, and we count it down for you. We tell you when a deadline is close, so it does not run out while you are busy with the renovation.

  • HDB flats: 1 month from key collection, before renovation starts.
  • Private homes and ECs: 12 months.

Your own handover pack is the authority — check the dates it gives you.

After your renovation

Same tool, different other side. This time the list goes to your designer.

Every defect you log needs a photo back before it can be marked fixed. No photo, no fix — the app requires one.

How it works

Five steps, start to finish.

Snap it

A photo, a room, a line about what is wrong. That is the whole form.

Send the list

Nothing reaches them until you tap send. Add things all week if you want.

They acknowledge

They confirm they have seen it, and give you a date they mean to fix it by.

A photo of the fix

A photo for each defect. Nothing is marked fixed without one.

You decide

Accept it, send it back, or settle it between you. Only you can do this.

The rules

Four rules we built into the app.

Not policies we promise to follow. Rules the software enforces.

They can never edit or delete what you wrote

A firm can reply to a defect, and you see the reply. It cannot change your words or make a defect disappear.

Only you can accept a fix

A firm marks a fix as done and uploads the photo. Whether it counts as fixed is your call alone.

Only you can delete a defect — and we email you every time one is deleted

So a deletion can never happen quietly, even from your own account.

Your record stays yours, even if you change designer

The list, the photos and the dates belong to your account, not to the firm.

If you hire help

Using a defect checker.

Appoint your defect checker in the app and they can log defects for you. They walk the unit, you keep control.

They cannot delete anything. They cannot accept a fix. They cannot send your list — that stays with you. Their access ends on a date you set, and you can end it sooner. Appoint a different one next time if you want to.

Privacy

What stays private.

Your address, your phone number and your notes are never public.

A firm’s public page shows its projects without naming anyone — no address, no unit number, no name. Your photos only ever go public if you choose to share them, after faces are blurred, and you can take that back at any time.

Questions

Straight answers.

Do homeowners pay anything?
No. Not now, not later. Firms pay to be listed and graded. You never do.
Can a firm pay to look better here?
No. There is no ranking to buy and no placement to sell. Search returns matches to what you typed, in no sponsored order.
Can my designer change or delete what I wrote?
No. They can reply to a defect, and you always see the reply. They can never edit it and never delete it.
Who can see my address?
Only the designer or defect checker working on your project, while it is running. It is never public, and it is never on anything they can print.
Do you sell my data?
No. We don’t sell leads and we don’t sell contact lists.
How is a grade worked out?
It is published in full — every weight, every band, and the exact sum. Read how grades work →
What if I change designer halfway?
Your record stays yours. The defects you logged, the photos and the dates all stay in your account.

Start your list. It costs nothing.

Homeowners never pay us anything. Not a subscription, not a premium tier, not ever.

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