Defects Registry

Pricing

Simple, and the same for everyone.

Firms pay per project. Homeowners never pay. We don’t sell leads, placement, or a share of your contract.

Homeowners never pay. Not a subscription, not a premium tier, not ever.

The moment homeowners pay us, “who is the customer” stops having a clean answer.

Designers and ID firms

Banded by contract value. Charged once per project.

Bigger contract, bigger fee — because a bigger project is a bigger job to run. The band is the one the homeowner enters, which is also the band that sets how hard your project is scored. Claim a smaller one and you pay less and are judged harder.

Contract valueFee per project
Under S$20kS$20
S$20k – 40kS$35
S$40k – 70kS$50
S$70k – 120kS$70
S$120k and aboveS$90

Buy project credits in blocks of 10, 25 or 50. A credit is used when a homeowner’s request is accepted and the project details are complete.

These figures are read from the same price list the billing runs on, so what is published here and what you are charged cannot come apart.

What every project includes

One feeper project, once

  • Unlimited designers — we never charge per head.
  • Unlimited photos.
  • Unlimited retention, no expiry. Your record does not get archived away.
  • Per-scope PDF checklists for the person fixing on site.
  • Printable evidence records — your defect list, the proof photos and the sign-off, as PDF.
  • Sign-off records stating the date and exactly what was still open.
  • Your first project is free.

No contract, no minimum term, and credits don’t expire. Invoice and bank transfer — no card required.

Apply to be listed

Independence

What no amount of money buys.

Every one of these is a line of revenue we have decided not to have. That is the entire reason the record is worth reading.

  • We never sell leads.
  • We never sell placement, ranking or a “featured” slot. There is no top to buy.
  • We never take a percentage of your contract.
  • We never charge per designer, per inspector or per seat.
  • We never remove or soften a published record for money.
  • Homeowners never pay us anything, ever.

How we make money →

Questions

Straight answers about money.

Do homeowners pay anything?
No. Not now, not later. Design firms pay to be listed and graded, and other businesses pay for the tooling. Homeowners never pay us anything.
Can we pay to improve our grade or appear higher?
No. There is no ranking to buy and no placement to sell. Search returns matches to what you typed, in no sponsored order.
What happens if we stop paying?
You stop being able to accept new projects and you lose the firm tooling. Your grade stays published. A grade you could make disappear by not paying would be worthless.
Do you charge per designer?
No. Add as many designers as you have — we charge per project, never per head. Charging per seat would push firms to share logins, and a shared login destroys the record of who did what.
When exactly are we charged?
Once per project, when a homeowner’s request is accepted and the project details are complete. Never twice for the same project, and never for a project that doesn’t start. Your first project is free.
What if a homeowner logs something unfair?
You can respond on any defect — the homeowner sees your response, the public never does. You can never edit or delete what they wrote. The project basics they entered, which set the difficulty we score you against, are visible to you, and if one of them is wrong, write to us — we correct errors of fact.
Who can see a homeowner’s address?
Only their appointed designer or defect checker, while the project is running. Never public, and never on anything a firm can print.
Do you sell our data?
No. We don’t sell leads and we don’t sell contact lists.
Is there a contract or a minimum term?
No. Project credits don’t expire.
How do we pay?
Invoice and bank transfer. No card required.

Your first project is free.

We approve every firm by hand, so you’ll hear from us by email. Homeowners need no invitation and pay nothing.